Terms and Conditions
Terms and Conditions of Sale for Surrey Cigars Ltd.
Surrey Cigars Ltd is registered in England.
Company number: 13938077
Registered Office: Surrey Cigars, 1 Epsom Road, Guildford, Surrey, GU1 3JT
1. Introduction
1.1) These terms and conditions govern all sales of products by Surrey Cigars Ltd, whether made via our website at www.surreycigars.com or through our telephone order line.
1.2) By placing an order, you agree to be legally bound by these terms and conditions.
2. Ordering Products
2.1) Placing an Order:
2.1.1) You may place an order by filling in the order form on the website after logging into or creating your personal account.
2.1.2) Alternatively, orders can be placed by providing your details over the telephone to our customer service team.
2.1.3) All orders placed are subject to acceptance by us and product availability.
2.1.4) Responsibility for ensuring the accuracy of your order lies solely with you.
3. Product Descriptions and Pricing
3.1) Accuracy of Information:
3.1.1) We strive to ensure that all details, descriptions, and prices appearing on the website are accurate, however, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and offer the option of reconfirming your order or cancelling it.
3.2) Product Specifications:
3.2.1) All product specifications, images, and descriptions are intended as a guide only and represent the typical characteristics of the products, which may vary.
3.3) Pricing:
3.3.1) All prices are in UK Pounds Sterling and are inclusive of VAT but exclusive of delivery charges unless expressly stated otherwise.
3.3.2) Prices are subject to change without notice.
4. Payment
4.1) Payment Methods:
4.1.1) Payment can be made by any of the methods specified on our website or as instructed by our customer service team.
4.1.2) Payment will be debited and cleared from your account before the dispatch of your goods.
5. Delivery and Shipping
5.1) Delivery Charges and Timescales:
5.1.1) Standard Delivery (est. 1-3 working days) costs £2.99 per delivery address, Monday to Friday. Please allow 1-3 working days for your delivery, excluding bank holidays.
5.1.2) Fast Standard Delivery (est. Next Day) costs £9.99 per delivery address, Monday to Friday, provided the order is placed before 3 p.m.
5.1.3) Same Day Delivery (est. 2-Hour Delivery) costs £15.99 per delivery address for orders within 10 miles of our shop, available Monday to Friday if ordered before 3 p.m.
5.2) Delivery Details:
5.2.1) No deliveries are made on public holidays. This is a signed-for service, ensuring the security and traceability of your orders.
6. Cancellations and Returns
6.1) Right to Cancel:
6.1.1) You have the right to cancel your order within 14 days without giving any reason.
6.1.2) The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
6.2) Returns Process:
6.2.1) Products must be returned complete, in perfect condition, unused, and in their original packaging.
6.2.2) Return costs are the responsibility of the customer unless the products are faulty or incorrect.
7. Limitation of Liability
7.1) Surrey Cigars Ltd shall not be liable for any consequential or special damages arising out of or in connection with any products supplied.
8. Changes to the Terms and Conditions
8.1) We reserve the right to make changes to these terms and conditions at any time. Your use of our website or your placement of an order after any changes signifies your agreement to the updated terms and conditions.
9. Law and Jurisdiction
9.1) These terms and conditions are governed by and construed in accordance with English law and are subject to the exclusive jurisdiction of the English courts.
10. Contact Us
10.1) For any queries regarding these terms and conditions, please contact us at:
Email: info@surreycigars.com
Telephone: 01483 397906